Title & Level: Substitute-Public Services
Location: Stark County District Library locations
Hours: Variable, as needed
Posted on June 12, 2017. Posted until filled.
Make the SMART choice by exploring opportunities with your Stark County District Library! The Stark County District Library - The Smart Store, where everything is free® – is a store of knowledge with an abundance of resources at your fingertips…all for free!
The Stark County District Library seeks outgoing, customer service oriented individuals to fill an opportunity as a Substitute in our Public Services departments. We are looking for candidates who understand the importance of our mission, as well as keeping our library patrons as a top priority.
If you have a passion for customer service, ahigh degree of flexibility in your schedule and an interest in learning more about the library, please go to The Smart Store® website for more information and to complete an employment application: please visit: www.starklibrary.org ; click on “Contact Us” to find the “Employment Opportunities” page.
An employee serving in this position advances the mission of the Library by performing customer service and clerical work related to circulation services at the Main Library, one of the branch libraries, or in the Mobile Services or Outreach Departments.
Working in public service areas, employees have a high level of contact with the public by phone and in person and assist library users in obtaining library cards, paying library charges, and checking materials in and out of the library. Employees spend significant periods of the workday standing or walking as they assist library customers and perform assigned tasks.
Detailed instructions are given during the initial stages of employment, but after learning proper procedures employees work with independence. Work is performed under the general supervision of a Library Manager or other designated supervisor, but some positions may be unsupervised during a portion of the work day.
Essential Duties and Responsibilities
Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity;
- Demonstrates commitment to STAR values in all interactions with customers, community residents, vendors, and colleagues; (Service, Teamwork, Adaptability and Respect);
- Checks library materials in and out using a computer and assists library customers with using the Express Check machines;
- Enters customer information and transaction records accurately into a computer database using a keyboard or scanner;
- Inspects incoming materials for damage and completes item damage form;
- Inspects customer identification, explains library card rules and policies, and issues library cards;
- Searches customer records and informs customers of overdue and lost books;
- Answers customer questions regarding circulation policies, and refers customers to appropriate staff person when additional assistance is necessary;
- Processes hold requests and inter-library loan materials for customers;
- May maintain cash drawer or process payments following written procedures ;
- Performs routine opening and closing duties at the circulation desk;
- Searches for lost or misplaced library materials;
- Investigates and resolves circulation problems in a timely manner;
- May shelve library materials; and
- Assists patrons with internet searches, on-line catalogs, printing, scanning, faxing and photocopying and related tasks.
- This position may require the performance of other essential and marginal functions depending on the work location, assignment or shift.
Business English and spelling;
- Basic arithmetic (addition, subtraction, multiplication, division);
- Library circulation system and procedures; and
- Customer service principles and techniques.
Demonstrate technology proficiency at the basic level;
- Learn job-related material primarily through oral instruction and observation, which takes place mainly in an on-the-job training setting;
- Work cooperatively with other staff members and the general public;
- Adapt to changing work priorities;
- Learn library circulation system and procedures;
- Sort and file alphabetically and numerically;
- Communicate effectively in the English language by phone or in person in a one-to-one setting;
- Make simple arithmetic calculations with speed and accuracy; and
- Understand and follow oral and written instructions in the English language.
- Maintain regular and reliable attendance for requested shifts, including nights and weekends;
High school diploma or GED equivalency required. One year public service and/or customer service experience in a retail or library environment is desirable. Other combinations of experience and education that meet the minimum requirements may be substituted.
- The library environment involves everyday risks or discomforts that require normal safety precautions typical of offices, which includes the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations;
- Lift light objects (less than 20 pounds) and carry them short distances (20 feet or less);
- Remain in a standing position for extended periods of time while performing a variety of tasks;
- Reach overhead and bend/kneel to shelve books weighing up to three pounds;
- Perform repetitive hand, arm, and body movements, including lifting books on a continuous basis for up to an eight-hour shift; and
- Push a fully loaded book cart in and around the library, including long distances (greater than 20 feet).
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by an individual working in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
The Stark County District Library - The Smart Store, where everything is free®
Stark County District Library serves over 105,000 active cardholders, annually circulating 3.85 million items from its 1.4 million item collection and providing access to an additional 66 million items from lending networks throughout Ohio. Each year the library presents more than 9,000 programs for 170,000 attendees and provides 260,000 computer sessions on the publicly available computers found in each branch. The system consists of ten branches, including our main library, as well as a mobile services department.