Manager - Mobile Services
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Title: Manager, Mobile Services (Bookmobile, Kidmobile, and Outreach Services)
Internal Classification: Manager II – E4
Primary Location: Main
Hours: Full-time (40 hours/week)
Posted on April 28, 2017. Applications will be accepted for a minimum of 10 calendar days from the original date of posting.
The Stark County District Library, based in Canton, Ohio, is seeking an experienced and skilled leader to fill our Manager, Mobile Services position based out of the Main library location. Successful candidates will be committed to the specialization of outreach service, have an in-depth knowledge of library circulation and operations, and a passion for high quality customer service. Additionally, previous supervisory experience is important as this position oversees a large department and manages arrangements with multiple community partners.
The Manager, Mobiles Services is a full-time (40 hours/week), exempt, managerial position, reporting to the Community Libraries Director. Compensation includes a salary commensurate with the candidate’s qualifications and a competitive benefits package.
If you believe you may be a good fit for this position or know someone who would be, please go to The Smart Store® website - www.starklibrary.org - for more information and to complete an employment application. Go to “Contact Us” and then “Employment” for access to our on-line application.
Detailed Position Description
An employee serving in this position advances the mission of the Library by supervising the operation of the Mobile Services Department, including directing the work of all levels of staff performing technical, administrative, and clerical assignments. This employee plans, schedules, and implements year-round outreach service to schools, preschools/daycares, senior sites, homebound patrons, correctional facilities and community stops. This employee is accountable to a library director, with whom he or she collaborates, plans and reviews plans, budgets, programs, reports and conferences. This Manager supervises a range of public library services, and is responsible for modeling outstanding customer service. The manager may be consulted to advise and resolve difficult or unusual problems.
Essential Duties and Responsibilities
- Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity;
- Demonstrates commitment to STAR values in all interactions with customers, community residents, and colleagues;
- Formulates goals, plans, and procedures for a large mobile services department;
- Manages annual operating budget for department
- Directs and coordinates the activities of the department, oversees scheduling to ensure coverage of service points, and accepts responsibility for the overall operating effectiveness of the department;
- Solicits and responds to requests for outreach service from individuals and agencies in the community;
- Monitors and evaluates the work and customer service of the staff members of the department, providing or assigning training as required;
- Seeks information from users and potential users of information and library materials about their library needs and interests;
- Serves as a mentor or coach for new Library Managers I;
- Oversees management and merchandizing of department’s materials collection;
- Participates in library committee work by chairing meetings or contributing as a member;
- Represents the library in the community by making presentations and serving on boards and committees;
- Actively seeks opportunities to promote the Library with the goal of increasing public use of programs and resources, and enhancing the Library’s visibility as a vital community partner;
- Resolves customer problems;
- Participates in the interview or selection process for library staff;
- Oversees the maintenance and mechanical operation of the vehicles in cooperation with a Maintenance Manager.
- Recommends requirements of any replacement vehicles, and participates in designing vehicles to meet Library needs.
- Interprets and explains library policies, objectives, and services to community groups, business and educational leaders, publishing agency representatives, and the general public;
- Maintains regular and reliable attendance;
- Works more than forty hours in a workweek without additional compensation to perform assigned job duties.
Customer service principles and techniques;
- Leadership styles and skills;
- Professional library theories, issues and trends;
- Principles and practices of public library operation and library materials selection;
- Principles and techniques of employee supervision and training; and
- Library professional publications and the literature of librarianship.
Demonstrate technology proficiency at the intermediate to advanced level;
- Maintain regular and reliable attendance, observing a flexible schedule including nights and weekends as assigned;
- Communicate in the English language by phone, email, online or in person in a one-to-one or group setting;
- Work cooperatively with other staff, community groups, business, and educational leaders, vendors and the general public;
- Comprehend and make inferences from written material;
- Adapt to changing work priorities;
- Analyze professional problems and take appropriate action;
- Communicate effectively and work proactively to attain solutions;
- Comprehend, use and apply current technology in a public library setting;
- Perform a broad range of supervisory responsibilities, including supervising the work of others through planning, organizing, instructing and motivating;
- Monitor and evaluate the performance of designated staff;
- Research and find answers to advanced level and general reference questions;
- Keep up-to-date with current professional issues and developments; and
- Produce written documents with clearly organized thoughts using proper sentence construction, punctuation and grammar.
- Individuals must possess a valid driver's license and have an acceptable driving record.
- Some positions will require the performance of other essential and marginal functions depending upon work location, assignment, or shift.
A master's degree in library science from an American Library Association (ALA) accredited institution with at least five years of experience in professional library work, including two years of experience performing the full range of advanced, professional library work, and two years of supervisory experience. Previous experience working in a mobile services department is preferred. Other combinations of education and experience that meet the minimum requirements may be substituted.
- The library environment involves everyday risks or discomforts that require normal safety precautions typical of offices, which includes the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations;
- Lift light objects (less than 20 pounds) and carry them short distances (20 feet or less);
- Remain in a standing position for extended periods of time while performing a variety of tasks; and
- Perform repetitive hand, arm, and body movements, including lifting books on a continuous basis for up to an eight-hour shift.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by an individual working in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
The Stark County District Library - The Smart Store, where everything is free®
Stark County District Library serves over 105,000 active cardholders, annually circulating 3.85 million items from its 1.4 million item collection and providing access to an additional 66 million items from lending networks throughout Ohio. Each year the library presents more than 9,000 programs for 170,000 attendees and provides 260,000 computer sessions on the publicly available computers found in each branch. The system consists of ten branches, including our main library, as well as a mobile services