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Genealogy & Special Services Manager


Genealogy & Special Services Manager

Internal Classification: 

Manager I (FLSA exempt)

Primary Location: 

Main Library


Full-time (40 hours/week)

Salary Range Min:


Posted on October 31, 2017.  Internal applications will be accepted until 5:00 pm on November 9, 2017. 

Make the smart choice by exploring opportunities with the Stark County District Library!  The Stark County District Library - The Smart Store, where everything is free® – is a store of knowledge with an abundance of resources at your fingertips…all for free!

The Stark County District Library, based in Canton, Ohio, is seeking a service-oriented and energetic leader to fill our Genealogy & Special Services Manager position at the Main Library. Successful candidates will have a strong customer service orientation as well as experience and familiarity with managing services and staff in a public service environment.

The Genealogy & Special Services Manager is a full-time (40 hours/week), exempt, managerial position, reporting to the Main Library Manager.  Compensation includes a competitive salary commensurate with the candidate’s qualifications and a generous benefits package.

If you believe you may be a good fit for one of this position or know someone who would be, please go to The Smart Store® website - - for more information and to complete an employment application.    Go to “Contact Us” and then “Employment” for access to our on-line application.   

Position Description

An employee serving in this position advances the mission of the Library by supervising the operation of the Genealogy Department, overseeing use of the library’s research and special collections, and coordinating individualized services provided by the Adult Services department. This Manager directs the work of all levels of Genealogy Department staff and coordinates genealogy services and programs for all Stark County District Library locations. This employee is one of three Main Library public service department managers who report to the Main Library Manager, with whom he or she collaborates, plans, budgets, programs, reports and conferences. This employee models outstanding customer service, and may be consulted to advise and resolve difficult or unusual problems. 

Essential Duties and Responsibilities

  • Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity
  • Demonstrates commitment to STAR (service, trust, accountability, and respect) values in all interactions with customers, community residents, and colleagues
  • Formulates goals, plans, and procedures for the genealogy and local history department of the Main Library and its reach throughout the library system
  • Directs and coordinates the activities of the department, oversees scheduling to ensure coverage of service points, and accepts responsibility for the overall operating effectiveness of the department
  • Directs and coordinates one-on-one services for the Adult Services and Genealogy Departments, including acting as Passport Program Manager, directing staff training to provide one-on-one services, and helping to coordinate promotion of these services to the public
  • Manages the performance of assigned staff members, and holds them accountable for providing exemplary customer service consistent with Library policies and procedures
  • Participates in the interview or selection process for library staff
  • Maintains and expands the library’s relationships with the Stark County Chapter of the Ohio Genealogical Society, the McKinley Museum library, various county offices, and local newspapers
  • Maintains and develops the library’s collection of genealogy and reference resources by evaluating, ordering, and replacing materials to meet the needs of current users and offer resources to attract new users
  • Evaluates and replaces digital and analog microform equipment
  • Plans, prepares, and presents library programs that attract both genealogy enthusiasts and beginners
  • Answers reference questions and performs readers advisory services
  • Acts as Person in Charge for the Main Library public service departments on a rotating basis with other managers
  • Contributes to developing and implements system-wide strategic initiatives
  • Participates in library committee work by chairing meetings or contributing as a member
  • Seeks information from users and potential users of information and library materials about their library needs and interests
  • Represents the library in the community by making presentations and serving on boards and committees
  • Actively seeks opportunities to promote the Library with the goal of increasing public use of programs and resources, and enhancing the Library’s visibility as a vital community partner;
  • Resolves customer problems
  • Interprets and explains library policies, objectives, and services to community groups, business and educational leaders, publishing agency representatives, and the general public
  • Maintains regular and reliable attendance
  • Works more than forty hours in a workweek without additional compensation to perform assigned job duties 

Knowledge of:

  • Customer service principles and techniques
  • Leadership styles and skills
  • Professional genealogy, local history, and research theories, issues and trends
  • Principles and practices of public library operation and genealogy and reference materials selection
  • Principles and techniques of employee supervision and training
  • Genealogy, local history, and reference professional publications 

Ability to:

  • Facilitate the continuous growth and development of the genealogy department as a widely-used local, state, and national resource for genealogy and local history services
  • Seek and apply for grants
  • Supervise and develop the performance of department staff by mentoring, evaluating, motivating, and developing all aspects of service
  • Work cooperatively with other staff, community groups, business, and educational leaders, vendors and the general public
  • Demonstrate technology proficiency at the intermediate level
  • Communicate in the English language by phone, email, online or in person in a one-to-one or group setting
  • Comprehend and make inferences from written material
  • Adapt to changing work priorities
  • Analyze professional problems and take appropriate action
  • Communicate effectively and work proactively to attain solutions
  • Research and find answers to advanced level and general reference questions
  • Keep up-to-date with current professional issues and developments
  • Produce written documents with clearly organized thoughts using proper sentence construction, punctuation and grammar
  • Maintain regular and reliable attendance, observing a flexible schedule including nights and weekends as assigned 

Additional Requirements:

  • Individuals must be physically capable of operating vehicles safely, possess a valid driver's license and have an acceptable driving record.
  • Some positions will require the performance of other essential and marginal functions depending upon work location, assignment, or shift. 

Minimum Qualifications

A Master’s degree in a related field with at least three years of experience in professional library work, including one year performing the full range of advanced, professional library work with an emphasis in genealogy and local history.  Extensive knowledge of and interest in local history and genealogical resources and methods of research.  Desirable qualifications include at least one year of supervisory experience and certification as a professional genealogist.  Other combinations of experience and education that meet the minimum requirements may be substituted. 

Physical Requirements

  • The library environment involves everyday risks or discomforts that require normal safety precautions typical of offices, which includes the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations;
  • Lift light objects (less than 20 pounds) and carry them short distances (20 feet or less);
  • Remain in a standing position for extended periods of time while performing a variety of tasks; and
  • Perform repetitive hand, arm, and body movements, including lifting books on a continuous basis for up to an eight-hour shift.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by an individual working in this job.  Employees may be requested to perform job-related tasks other than those specifically presented in this description. 

About The Stark County District Library - The Smart Store, where everything is free®

Stark County District Library serves over 105,000 active cardholders, annually circulating 3.85 million items from its 1.4 million item collection and providing access to an additional 66 million items from lending networks throughout Ohio.  Each year the library presents more than 9,000 programs for 170,000 attendees and provides 260,000 computer sessions on the publicly available computers found in each branch.  The system consists of ten branches, including our main library, as well as a mobile services department.

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