FAQ - About the Library
Stay up-to-date on the latest Library news by reading our blog.
If you have questions that are not addressed in the information below, please call 330.452.0665 Monday - Friday from 10:00 a.m. - 6:00 p.m.
Good News! All of our branches - and Main Library - are now open!
We are delighted to share this news! As you know, the pandemic situation may change quickly, which could impact specific branches.
Our Library to Go Drive-up/Walk-up holds pick-up service is available at all locations, by appointment only.
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Keeping our community safe is our number one goal.
We ask that you help us keep our community safe by wearing a mask, covering your nose and mouth, when you are in our buildings. If you are unable to wear a mask due to health or disability, please call 330.452.0665, and our staff will be glad to assist you.
Children, five and under, are not required to wear a mask.
We are limiting the number of people in our buildings.
Following the guidelines of the CDC and local and state health officials, we are limiting the number of people in our buildings to allow for safe social distancing.
Visits are limited to one hour each day.
In order to allow the greatest access to the most patrons, and to reduce exposure tim among individuals, we ask that you limit your visits to one hour each day.
In some locations, certain areas are closed for browsing.
Our staff will be happy to fetch items for you, or you can reserve these items using our contact-free Library to Go service.
What to do if you're feeling unwell.
In order to protect our community, we ask that you do not enter our buildings if you are not feeling well.
How do I return my materials?
We are now accepting materials in our branches, and at our drive-up book drops at all of our locations!
Once materials are returned, they will be quarantined (and remain on your account) before being handled by staff or patrons.
I've returned library materials but they are still showing up on my account. Why?
Because we are quarantining materials after they are returned, items will still show on your account during that time. Don't worry - we have extended due dates on all materials, and there will be no late fees associated with these materials.
Can I still request items to be put on hold?
When will I be able to pick up my requested items?
When your holds are available, you will receive notification with information for how to pick up your items.
Will you quarantine materials?
Yes. Based upon guidance provided by the Centers for Disease Control we will be quarantining all returned materials before they are handled by our staff.
In addition, any items that are touched by patrons during a visit to the library will also be quarantined.
Can I still borrow digital materials?
Yes! Our online services are always available for cardholders, including our collection of digital materials such as eBooks, eMagazines, downloadable audiobooks, and streaming movies, music, and television shows. We also have online learning tools like Lynda.com, Mango Languages, Creativebug, and many more.
When will programs start again?
We are currently focusing on providing virtual programs. Ongoing virtual programs include the following:
Early Learners and Children:
Storytime – Facebook Live events suitable for babies through preschool age will take place weekly on Thursdays, at 11am.
Storytime – Facebook events suitable for families will take place weekly on Wednesdays, at 6:30 pm.
Book Club – Monthly event will take place the 4th Tuesday of the month at 6:30 pm
Tech/Maker events – weekly events will include things like quilt block of the month, sewing demos, digital collection live chats, and more.
All scheduled virtual programs can be found here, and the programs will also be promoted on our Facebook page.
How do I register for a program?
Click here to register for programs.
When can I schedule a passport appointment?
We are not currently providing passport services, and due to the Coronavirus, the passport offices of the State Department are currently very limited. If you are in a life-or-death situation, they may be able to assist you.
Can I get something notarized?
We have resumed notary services. Click here for details.
Can I reserve a meeting room?
For the time being, meeting rooms are not available. We will announce when meeting room reservations are available again.
Can I use a computer?
Yes! Computers are available at all locations for 50-minute sessions either by appointment or first-come, first-served walk-in use. To schedule a computer appointment, click here.
Free WiFi Access
We know that many in our community don’t have access to WiFi in their homes. That’s why we extended the WiFi in all our locations into the parking lots. The WiFi is on 24/7 for easy access for work, school, library, and health-related questions. We ask that users remain in their vehicles while accessing WiFi.
How do I get a new library card?
Your library card can give you immediate access to our entire online library. If you don't have one, you can apply for a library card online. Applicants must live, work, or attend school in Ohio.