FAQ - About the Library
Stay up-to-date on the latest Library news by reading our blog.
If you have questions that are not addressed in the information below, please call 330.452.0665 Monday - Friday from 10:00 a.m. - 6:00 p.m.
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When will the Library Re-Open?
Our Library to Go Drive-up/Walk-up holds pick-up service is available at all locations, by appointment only.
We are slowly and cautiously re-opening our branch locations. Stay up-to-date on our opening activities by following our blog. Our goal is to have all branches open by the end of August.
Why aren't you opening sooner?
You may wonder why the Library is not opening right now when other businesses and restaurants are re-opening. Most business that are now open are one-way businesses, selling things. Most are doing all returns online, not in the building.
The library, however, is a multi-dimensional organization. By nature, when the buildings are open, people browse, touch items, use computers, are in close proximity to each other, take items to go, and return items. It is a high-touch ‘business.’ This is a complex process, given today’s environment. That’s why libraries around Ohio and the country are being cautious and thoughtful in re-opening.
We are working on cleaning protocols and safety procedures to make sure we have the necessary equipment and cleaning supplies, and are able to provide our services with adequate social distancing. Keep watching, as we will make announcements in the coming weeks regarding our Phase 3 plans.
When can I return my materials?
Please do not return any materials to the library or book drops during this time, except for scheduled 'Drop Off Days.'
Due dates of any materials that are checked out, including SearchOhio and OhioLink items, are extended until we re-open - fine free, as always.
We will accept returns at branches as they re-open.
Once materials are returned, they will be quarantined for 72 hours before being handled by staff or patrons.
I've returned library materials but they are still showing up on my account. Why?
Because we are quarantining materials for 72 hours after they are returned, items will still show on your account during that time. Don't worry - we have extended due dates on all materials, and there will be no late fees associated with these materials.
Can I still request items to be put on hold?
When will I be able to pick up my requested items?
When your order is available, you will receive notification with information for how to pick up your items.
Will you quarantine materials?
Yes. Based upon guidance provided by the Center for Disease Control we will be quarantining all returned materials for 72 hours.
Can I still borrow digital materials?
Yes! Our online services are always available for cardholders, including our collection of digital materials such as eBooks, eMagazines, downloadable audiobooks, and streaming movies, music, and television shows. We also have online learning tools like Lynda.com, Mango Languages, Creativebug, and many more.
When will programs start again?
We are currently focusing on providing virtual programs. Ongoing virtual programs include the following:
Early Learners and Children:
Story Time – Facebook Live events suitable for babies through preschool age will take place weekly on Thursdays, at 11am
Story Time – Facebook events suitable for families will take place weekly on Wednesdays, at 6:30 pm.
Fresh Picks – LIVE – attendees can join this Facebook Live event the first three Tuesdays of the month, at 7 pm, and get real-time reading recommendations.
Book Club – Monthly event will take place the 4th Tuesday of the month at 6:30 pm
Tech/Maker events – weekly events will include things like quilt block of the month, sewing demos, digital collection live chats, and more.
All scheduled virtual programs can be found here, and the programs will also be promoted on our Facebook page.
How do I register for a program?
Click here to register for programs.
When can I schedule a passport appointment?
We are not currently providing Passport services, and due to the Coronavirus, the Passport Offices of the State Dept. are currently very limited. If you are in a life or death situation, though, they may be able to assist you.
Can I get something notarized?
We are not currently providing Notary services, but will resume once our buildings re-open.
Can I reserve a meeting room?
For the time being, meeting rooms are not available. As we work through our re-opening plans, we will announce when meeting room reservations are available.
Free Wifi Access
We know that many in our community don’t have access to Wifi in their homes. That’s why we extended the Wifi in all our locations into the parking lots. The Wifi is on 24/7 for easy access for work, school, library, and health-related questions. We ask that users remain in their vehicles while accessing Wifi.
How do I get a new library card?
Your Library Card can give you immediate access to our entire online library. If you don't have one, you can apply for a Library Card online. Applicants must be residents of Ohio.