FAQ - About the Library
Stay up-to-date on the latest Library news by reading our blog.
If you have questions that are not addressed in the information below, please call 330.452.0665 Monday - Friday from 10:00 a.m. - 6:00 p.m.
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When will the Library Re-Open?
We’ve been carefully re-opening our branches, implementing safety protocols to protect staff and patrons, over the past several weeks. We started with DeHoff Memorial branch, and this week opened the Lake Community and Madge Youtz branches. We’re so happy to be back in the community again!
Good News! Your branch will be opening soon, too.
We are delighted to share that all branches will open by the end of August! As you know, the pandemic situation may change quickly, which could affect the timeline. Here’s a glimpse at the planned schedule:
The week of August 3, 2020
- Sandy Valley Branch
- Perry Sippo Branch
The week of August 10, 2020
- North Branch
- East Canton Branch
The week of August 17, 2020
- Jackson Community Branch
- Plain Community Branch
The week of August 24, 2020
- Main Library
Our Library to Go Drive-up/Walk-up holds pick-up service is available at all locations, by appointment only.
When can I return my materials?
We know you’ve been anxious to return your library materials – and now you can!
We are now accepting materials via drive-through, drop off services at all of our locations! Some of the buildings are not open to the public yet, so look for the book drop and drive right up!
Once materials are returned, they will be quarantined (and remain on your account) for four days before being handled by staff or patrons.
I've returned library materials but they are still showing up on my account. Why?
Because we are quarantining materials for four days after they are returned, items will still show on your account during that time. Don't worry - we have extended due dates on all materials, and there will be no late fees associated with these materials.
Can I still request items to be put on hold?
When will I be able to pick up my requested items?
When your order is available, you will receive notification with information for how to pick up your items.
Will you quarantine materials?
Yes. Based upon guidance provided by the Centers for Disease Control we will be quarantining all returned materials for four days.
Can I still borrow digital materials?
Yes! Our online services are always available for cardholders, including our collection of digital materials such as eBooks, eMagazines, downloadable audiobooks, and streaming movies, music, and television shows. We also have online learning tools like Lynda.com, Mango Languages, Creativebug, and many more.
When will programs start again?
We are currently focusing on providing virtual programs. Ongoing virtual programs include the following:
Early Learners and Children:
Story Time – Facebook Live events suitable for babies through preschool age will take place weekly on Thursdays, at 11am
Story Time – Facebook events suitable for families will take place weekly on Wednesdays, at 6:30 pm.
Fresh Picks – LIVE – attendees can join this Facebook Live event the first three Tuesdays of the month, at 7 pm, and get real-time reading recommendations.
Book Club – Monthly event will take place the 4th Tuesday of the month at 6:30 pm
Tech/Maker events – weekly events will include things like quilt block of the month, sewing demos, digital collection live chats, and more.
All scheduled virtual programs can be found here, and the programs will also be promoted on our Facebook page.
How do I register for a program?
Click here to register for programs.
When can I schedule a passport appointment?
We are not currently providing passport services, and due to the Coronavirus, the passport offices of the State Deptartment are currently very limited. If you are in a life-or-death situation, they may be able to assist you.
Can I get something notarized?
We are resuming notary services as our buildings re-open.
Can I reserve a meeting room?
For the time being, meeting rooms are not available. As we work through our re-opening plans, we will announce when meeting room reservations are available.
Free WiFi Access
We know that many in our community don’t have access to WiFi in their homes. That’s why we extended the WiFi in all our locations into the parking lots. The WiFi is on 24/7 for easy access for work, school, library, and health-related questions. We ask that users remain in their vehicles while accessing WiFi.
How do I get a new library card?
Your library card can give you immediate access to our entire online library. If you don't have one, you can apply for a library card online. Applicants must live, work, or attend school in Ohio.